8x8, Inc. provides contact center, voice, video, chat, and enterprise-class application programmable interface (API) solutions worldwide. The company offers 8x8 Work, a unified communications-as-a-service solution that enables collaboration and business continuity across voice, video, chat, and messaging.
8x8 Contact Center is a cloud-based contact center-as-a-service solution that enhances customer engagement across voice, chat, email, and digital channels. It also provides 8x8 Engage, which extends digital engagement tools to non-traditional customer-facing employees—sales, field service, finance—enabling them to deliver AI-informed customer experiences at the desk, in the field, or on the go.
Additionally, 8x8 Communications as a Service is a communications-as-a-service solution that allows businesses to embed communications directly into digital experiences via communications APIs, including voice, SMS, rich messaging services, and additional digital and social channels. The company also offers solutions for Microsoft Teams users.
8x8, Inc. markets its services through digital marketing, in-person and virtual events, peer reference and advocacy programs, localized and regional advertising, and partner and co-marketing initiatives. It serves small businesses, mid-market, enterprise customers, government agencies, and other organizations.
8x8, Inc. was incorporated in 1987 and is headquartered in Campbell, California.