Avaya Holdings Corp., through its subsidiaries, provides digital communications products, solutions, and services for businesses worldwide. The company operates in two segments, Products & Solutions and Services.
The Products & Solutions segment offers unified communications and collaboration (UCC) and contact center (CC) platforms. It also provides Avaya OneCloud UCaaS solutions that enable organizations to provide their workers with a single application for all-channel calling, messaging, meetings, and team collaboration with the same use as existing consumer apps. Additionally, Avaya OneCloud CCaaS solutions enable customers to build a customized portfolio of applications driving customer engagement and customer value. This segment's communications solutions include voice, email, chat, social media, video, performance management, and third-party integration. The Avaya OneCloud CPaaS solutions combine the cloud with its communications platforms, enabling developers to integrate both UCC and CC communications capabilities directly into internal and customer-facing applications and workflows.
The Services segment provides global support services, enterprise cloud and managed services, and professional services. The company also offers business devices, such as IP-enabled handsets, multimedia devices, and conferencing systems.
It sells directly through its sales force, as well as indirectly through its network of channel partners, including distributors, service providers, dealers, value-added resellers, system integrators, and business partners. The company has a strategic collaboration with RingCentral, Inc. Avaya Holdings Corp. is headquartered in Durham, North Carolina.
