Support.com, Inc. provides cloud-based software and services primarily in North America. The company offers turnkey, outsourced support services for service providers, retailers, Internet of Things solution providers, and technology companies. Its technology support services programs include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support for both the consumer and small and medium business markets.
The company's Support.com Cloud offering is a software-as-a-service solution for companies to optimize support interactions with their customers using their own or third-party support personnel. It helps resolve complex technology issues for customers, boosts agent productivity, and improves the customer experience.
Additionally, it provides end-user software products, including tools and apps designed to address technology issues, such as computer and mobile device maintenance, optimization, and security. The company's principal software products include SUPERAntiSpyware, a product designed for malware protection and removal; Cosmos for PC, smartphone, and tablet maintenance and optimization; and ARO for PC registry cleaning and repair.
It markets its end-user software products directly, principally online, as well as through partners. Support.com, Inc. was founded in 1997 and is headquartered in Redwood City, California.
