SMS Alternatives Inc. provides business integration software solutions in the United States and Europe. The company's software enables organizations to integrate new and existing information and processes at the desktop and addresses the need for a company's information systems to deliver enterprise-wide views of their business information processes.
It offers Cicero Discovery, a configurable tool to collect activity and application performance data, track business objects across time and multiple users, and measure against a defined expected business process flow. Additionally, it provides Cicero Insight, a measurement and analytics solution that collects and presents information about quality, productivity, compliance, and revenue from frontline activity to target areas for improvement.
The company also offers Cicero Automation, which delivers features of the Cicero Discovery product, as well as desktop automation for enterprise contact center and back office employees. This product integrates applications, automates workflow, and provides control and adaptability at the end user desktop.
In addition, SMS Alternatives Inc. provides technical support, training, and consulting services. The company sells its products and services directly, as well as through distributors and other intermediaries who resell it to end-users.
SMS Alternatives Inc. serves financial services, insurance, and telecommunications industries, as well as business process outsourcers, intelligence, security, law enforcement, and other governmental organizations. The company was formerly known as Cicero Inc. and changed its name to SMS Alternatives Inc. in June 2023. SMS Alternatives Inc. was founded in 1988 and is headquartered in Cary, North Carolina.
