Liveperson (LPSN)

Overall impact
C (54)

Commentary

Liveperson is an average overall performer. With a 'C' rating of 53.9 for overall impact (49th percentile compared to all companies), Liveperson ranks 84th out of 137 industry peers, behind Gorilla Commerce, Orva Shoes, Aeries Technology Group and 80 others, and ahead of Black Knight, Bottomline Technologies, Damstra and 50 others. On top material causes for Liveperson's industry (Software & Services), Liveperson performs well in Technology Innovation (92.2 score), Fair Labor Practices (87.3) and Racial Justice and Civil Rights (83.8) and performs poorly in Equal Pay and Opportunity (31.6 score), Accountable Institutions (26.1), Free, Secure Flow of Information (5.7) and 3 other causes where it received a 'D' or 'F' score.
Impact
Cause LPSN
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Overall impact

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Company
Founded
1995
Employees
606
Sector
Information Technology
Industry
Software
Sub-industry
Application Software
SASB industry
Software & IT Services
Headquarters
Ny, United States
Share classes
LPSN
Description
LivePerson, Inc. operates as a digital customer conversation. It enables brands to leverage the LivePerson Platform's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the LivePerson Platform, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson's Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, the company offers a cloud-based suite of messaging, real-time chat, Generative AI, AI and automation, and conversation orchestration comprising LLM powered automation tools; LLM powered agent tools; conversation intelligence tools; integrations; and engagement solutions. The company serves financial services, retail, travel and hospitality, healthcare, telecom and cable, and automotive industries. It operates in the United States, Canada, Latin America, South America, Europe, the Middle East and Africa, and the Asia-Pacific. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
Material causes
Ethos considers the following causes material for Liveperson, based on its industry sub-industry Application Software. Learn more about material causes in our methodology overview.

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