Freshworks Inc., a software development company, provides modern software-as-a-service products worldwide. It offers Freshdesk Support Desk that enables businesses to delight their customers at every service engagement touchpoint across traditional channels, including email, and modern channels, such as messaging and social media. Freshdesk Contact Center offers agents a cloud-based telephony system to connect with customers, supporting complex call-flows, number and call management, IVR, and routing needs, as well as live dashboard and reports. Additionally, Freshdesk Customer Success helps customer success managers at business-to-business (B2B) subscription companies.
The company also provides Freshchat, which offers agents a modern conversational user interface to engage with their customers across web, mobile, and social messaging applications. Freshsales provides a multi-tiered approach to automating sales workflow and processes, as well as configure-price-quote functionality to quickly create quotes and AI-driven pipeline management. Freshsales Suite delivers a single unified sales and marketing solution that allows businesses to engage and track customers across their buying journey.
In addition, the company offers Freshservice, an intuitive service management solution, and Freshping, a tool to monitor website availability and get multichannel alerts. Freshstatus allows businesses to create a custom branded website status page for internal or external viewing to communicate website uptime and availability. Freshsurvey is a tool to measure NPS and other satisfaction metrics.
The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
