Overall impact
B (67)

Commentary

Trip.com is a strong overall performer. With a 'B' rating of 67.2 for overall impact (77th percentile compared to all companies), Trip.com ranks 6th out of 28 industry peers, behind Travelzoo, BCD Travel, CVC Brasil Operadora e Agencia de Viagens and 2 others, and ahead of Expedia, Tripadvisor, Ctrip Com International and 19 others. On top material causes for Trip.com's industry (Hospitality), Trip.com performs well in Fair Labor Practices (85.2 score), No Poverty (83.3), Racial Justice and Civil Rights (91.8) and 1 other cause where it received an 'A' score and performs poorly in Sustainable Use of Natural Resources (40.0 score) and Reduced Waste (25.2).
Impact
Cause TCOM
Peer rank
Overall impact

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Company
Founded
2010
Employees
43,574
Sector
Consumer Discretionary
Industry
Hotels, Restaurants & Leisure
Sub-industry
Hotels, Resorts & Cruise Lines
SASB industry
Internet Media & Services
Headquarters
Singapore
Share classes
CLV
ADR
TCOM
Description
Trip.com Group Limited, through its subsidiaries, operates as a travel service provider for accommodation reservation, transportation ticketing, packaged tours, in-destination, corporate travel management, and other travel-related services in China and internationally. The company acts as an agent for hotel-related transactions and selling air tickets, as well as provides train, long-distance bus, and ferry tickets; travel insurance products, such as flight delay, air accident, and baggage loss coverage; and air-ticket delivery, online check-in and seat selection, express security screening, real-time flight status tracker, and airport VIP lounge services. It also provides travelers bundled packaged-tour products, such as group, semi-group, and customized and packaged tours with various transportation arrangements, including air, cruise, bus, and car rental services. In addition, the company offers integrated transportation and accommodation services; ticket, activity, insurance, visa, and tour guide services; and user support, supplier management, and customer relationship management services; and in-destination products and services. Further, it provides its corporate clients with business visit, incentive trip, meeting and conference, travel data collection and analysis, and industry benchmarking solutions; and Corporate Travel Management System, an online platform that integrates information management. Additionally, the company offers online advertising and financial services, such as marketing planning and travel media services; Omni-Channel Touchpoints for Users; and Open Platform for Ecosystem Partners. It operates under the Ctrip, Qunar, Trip.com, Travix, Travelfusion, and Skyscanner brands. The company was formerly known as Ctrip.com International, Ltd. and changed its name to Trip.com Group Limited in October 2019. Trip.com Group Limited was founded in 1999 and is based in Singapore.
Material causes
Ethos considers the following causes material for Trip.com, based on its industry sub-industry Hotels, Resorts & Cruise Lines. Learn more about material causes in our methodology overview.

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